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Frequently Asked Questions

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What are my rights under Package Travel Regulation 2018?

For bookings originating from the UK only, the following are your Key Rights under the Package Travel Regulation 2018:Travelers will receive all essential information about the package before concluding the package travel contract.There is always at least one trader who is liable for the proper perf

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How do I make a booking?

You can make a booking online or with the help of one of our Travel Experts. ​Book online in 5 easy steps:Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also

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Is my trip ATOL protected?

Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regul

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How can I see my bookings or saved searches?

To see your saved bookings:Log into your Exoticca accountNavigate to the "My Bookings" section.​To view the trips you have recently searched for:Login to your Exoticca accountScroll down the page to the "Recently Visited section".​Your account can also be accessed through our Tra

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Can I save a trip price without booking it?

Why not try our Price Lock feature? We'll hold your booking and lock the price for 24 hours to give you more time to decide. Call our toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.

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How do I search for a trip?

If you have a specific destination in mind, you can use the search bar at the top center of the page.​Provide your departure cityWhere you want to travel toThe date when you would like to travel.​Click on the magnifying glass or hit enter and we will find you the options available.​

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How can I apply filters to my search?

Use one of the following search options to help you find your perfect trip: ​On the top left-hand side, you'll find three dropdown filters.Destinations: Select a region you're interested in traveling to.Trip Style: You can filter by season, interest, family collection, or by group.Deals: T

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Can I depart from an airport not listed as an option on the trip?

Yes, that should be possible! Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Is there any fee to book over the phone with a professional Travel Expert?

Absolutely not! In fact, you can call us toll-free 24/7 and speak with one of our Travel Experts who will be delighted to assist you.

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What is the minimum / maximum age required to book a trip?

Anyone over the age of 18 is more than welcome to book an extraordinary Exoticca experience! ​There's no restriction on the maximum age. However, you are encouraged to read the trip itinerary and decide if it’s suitable for your age, physical condition, and interests.

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What are flash sales?

Be sure to sign up for our newsletter and receive special promotional offers, discounts, and limited-time flash sale deals.​​Subscribe here

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Do you offer a "Best Price Guarantee"?

Yes, we offer a Best Price Guarantee!​If you find a deal online from another travel agency that compares like-for-like with the Exoticca trip you’ve booked. The price you found should be part of a travel package (including flights, hotels, activities and other components) and not a set of individual

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In which situations does Exoticca’s Best Price Guarantee apply?

If you find a deal online from another travel agency that compares like-for-like with the Exoticca trip you’ve booked. The price you found should be part of a travel package (including flights, hotels, activities and other components) and not a set of individual travel components.

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When can I apply?

You may make a claim under the Best Price Guarantee from the time you make your Best Price Guarantee Eligible Booking until 11:59 p.m. local time at your location, three (3) days prior to the trip departure.​Please complete the online form. ​Our team will review your request and respond within 4 to

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What should I do if I’ve found a better deal?

You will need to provide a screenshot of the deal and the URL, clearly showing that all the details are the same as your Exoticca booking.​​Please complete the online form. ​Our team will review your request and respond within 4 to 7 business days.

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What details need to be the same for the comparison to be valid? What constitutes a like-for-like comparison?

Exoticca offers multiple trips to the same destination in different categories, so it should be an “apples-to-apples” comparison. ​This means same travel dates, destination, airline and cabin class, accommodation etc.

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How will I receive the difference in price?

You’ll be credited for the difference in the form of travel credit, which you’ll find in your Exoticca Wallet. ​The travel credit you receive can then be used on any Exoticca trip.

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Can I read guest reviews about a trip before I book?

Yes, of course! Our customers are encouraged to post their reviews on Trustpilot and other platforms so you have the chance to read about their experience. ​​Trustpilot review page link

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Do you offer last minute deals?

We offer a variety of great deals to exciting destinations around the world. ​Please call and speak with one of our Travel Experts who will be delighted to assist you.

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What is the difference between a guided trip and a self-guided trip?

We offer three types of trips for you to choose from depending on your preference: ​Self-Guided: Designed specially for those who love to travel their own way, with some guided activities included.Semi-Guided: Travel in one group, at times with a guide, at times independently.Private Group Tour: Tai

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What dates are available to book?

After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter.​A calendar will show you the available dates and rates for each trip.

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Does the price shown include taxes / VAT?

Absolutely! The displayed price includes taxes and VAT. ​Please note, however, that some trips may require payment of tips to be made at destinations. ​You can find this information in the Trip Summary.

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Can I book a trip without flights included?

If you prefer, you may book only the land portion of your tour and arrange your own flights. However, one of our advantages is the ability to offer you the full package, including land and flights. ​If you decide to arrange your own flights, please note that you will be responsible for your own tran

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I experienced a problem when finalising my booking. What should I do?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Can I bring a child on my trip?

We offer a large variety of family-friendly trips. ​You discover our selection of family-friendly packages by filtering on Trip Style and Family Collection. ​If you prefer, please call and speak with one of our Travel Experts, who will be delighted to assist you.

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Can I bring my pet on a trip?

Unfortunately, this is not currently possible due to local accommodation restrictions.

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Do your trips include international airfare?

Yes, all of our packages include international, round-trip, economy-class flights. ​If you’re interested in booking a flight upgrade, please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. ​Our team will review your request and provide you

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What is the maximum number of travelers I can include in my booking?

You can currently book one of our packages for up to 9 people. ​If you're interested in booking for a larger group, you may complete the online form or alternatively call and speak with one of our Travel Experts who will be delighted to assist you.

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What is included in my trip?

Our trips include round-trip international economy class airfare, internal domestic flights, hotels, most meals, airport pickup and dropoff, and entry fees unless otherwise noted. ​Please refer to your Trip Summary information for specifics, as there may be some differences between trips.

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How much money should I bring on my trip?

On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses.​As a general guideline, aim to bring a variety of means to avoid

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Can I receive weekly newsletters?

Absolutely! Subscribe here and start receiving weekly promotional deals, offers, and travel inspiration.

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How can I unsubscribe from the weekly offers?

To unsubscribe from receiving our newsletters, please log into your account and select "My subscriptions".

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What are the general Terms and Conditions?

You may review our Terms and Conditions here.

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I have special dietary requirements. Can I request a specific meal?

Yes, you may request a special meal at the time of your booking. The availability of special meals varies based upon carrier and routing, and this is at the discretion of the airline. ​You may complete the online form or alternatively call and speak with one of our Travel Experts who will be deligh

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Can I make a booking for travelers departing from different originating cities?

Yes, that's possible, but you'll need to make two separate bookings, as all travelers must be booked for the same services.​Please note that you can't purchase a tour for travelers originating from different cities. The best way for two people from two different cities to the same des

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Can I join a tour late or leave it early?

Yes, you can. Please note, however, that no refunds or compensation will be made if you voluntarily choose to skip any portion of the trip itinerary.

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Are airport transfers included in my trip?

Yes, the vast majority of our trips include an airport meet-and-greet upon arrival at the destination, as well as an airport departure drop-off service.​Additional information about what is included can be found in your Trip Summary.

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Can I use my Exoticca Wallet travel credit?

Absolutely! The Exoticca travel credit is a non-refundable virtual voucher that can be used on any trip published on our website.​If you wish to apply your travel credit (from your Exoticca Wallet) and the amount of the trip is less than the available credit, the difference will remain available in

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Can I opt out of preplanned trip activities?

You may opt out of participating in any portion of your scheduled excursion/activity itinerary. ​Please note, however, that if you choose to do so that you are not eligible to receive any reimbursement, refund, or compensation.

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Why do I need to provide travelers' contact information?

You're asked to provide traveler contact information for several important reasons:​Communication: Having accurate contact information ensures that we can reach you in the event of any changes to your itinerary, flight delays, or any other important updates related to your travel plans.​Emergen

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Why am I asked to give my passport name, gender, and date of birth when booking air travel?

We ask for your passport name, gender, and date of birth due to global security regulations. These details help ensure your booking matches your official ID, preventing any issues at check-in and making your travel experience smooth and secure!​Please note that if the airline reservation does not ma

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How do I know if my booking was completed successfully?

After you complete your booking, you'll receive two emails from Exoticca:​Booking confirmation: This email confirms your booking and includes your booking number and trip itinerary.Payment confirmation: This email confirms your payment.

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What should I do if I don't receive a confirmation e-mail?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our contact form. ​Our team will review your request and respond within 4 to 7 business days.​

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Can I transfer my trip to someone else?

No, you cannot transfer your trip to someone else once it's purchased.

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What are the next steps after booking with Exoticca?

Immediate: You'll receive a booking confirmation email that includes your booking number and trip itinerary.Immediate: You'll receive a payment confirmation email confirming your payment. Within 24 Hours: You'll receive an email confirming your flights. Final payment is due 60 days be

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Will someone still meet and pick me up at the airport if I book a land only trip?

Airport transfers not included: For bookings made after September 20th, 2023, airport transfers are not included in our Land Only packages.​Airport transfers for earlier bookings: If your booking was confirmed before September 20th, 2023, and your arrival/departure matches the scheduled land service

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