Exoticca

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Exoticca
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Frequently Asked Questions

(17)

Can I make changes to my flight after purchase?

If you're interested in making changes to your flight, please complete our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.

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Changes, cancellations & amendments

Can I upgrade to business or first class?

There are two options for upgrading your flight experience: Before making a booking: Contact our Travel Experts before finalizing your booking. They will assist you in obtaining a flight upgrade quote and booking your trip with upgraded flight tickets. After confirmation: If your booking has been co

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Changes, cancellations & amendments

Can I change my hotel category after purchase?

Once your booking is confirmed, hotel categories are assigned based on availability and the selected package. Changes to the hotel category aren't always possible at this stage. However, we understand that travel preferences can evolve. Please reach out via our Online form, and one of our Travel E

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Changes, cancellations & amendments

My booking dates don't match my selection. What can I do?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.

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Changes, cancellations & amendments

I have questions about my Trip Summary document.

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Changes, cancellations & amendments

I'd like to link my booking with other bookings. Is this possible?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a response within 4 to 7 business days.

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Changes, cancellations & amendments

I want to remove the activity I added. Can I do it?

We recommend that you contact us to discuss further, as the cancelation policy applied to optional activities varies. Please use our online form and let us know which activity you'd like to amend. Our team will review your request and respond within 4 to 7 business days.

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Changes, cancellations & amendments

I've noticed that I have made duplicate bookings. What should I do in this situation?

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My Account

I cannot add the activity I see in my Trip Summary offered. Why?

Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.

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Changes, cancellations & amendments

Can I add an additional activity to my trip?

Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.

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Changes, cancellations & amendments

What cancellation coverage applies to my booking?

You can select from these different coverage options at the time you confirm your booking: Flex Coverage: This policy is available at an additional cost and offers flexibility to cancel or reschedule your trip up to 30 days before departure. Flex+ Coverage: This premium policy also comes at an addit

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Changes, cancellations & amendments

Can I make a partial booking cancellation or amendment?

Once a booking is confirmed, all services are reserved as a package, which means partial changes or cancellations aren't possible. Your ability to make changes depends on the cancellation coverage selected at the time of booking: Flex Coverage allows cancellation or rescheduling up to 30 days be

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Changes, cancellations & amendments

How much do I have to pay if I change or cancel my booking?

The cost of changing or canceling your booking depends on the coverage under which you initially booked your trip and the expenses associated with the new tour package you select. The ability to make changes is determined by the cancellation coverage you choose at the time of booking. Flex Coverage:

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Changes, cancellations & amendments

Can I change the dates of my trip without canceling my booking?

Once a booking is confirmed, travel dates are secured with our providers and can't be changed directly. Your ability to modify your trip depends on the cancellation coverage you selected when booking: Flex Coverage allows cancellation or rescheduling up to 30 days before departure. The Flex fee

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Changes, cancellations & amendments

Can I add another person to my trip?

Once a booking is confirmed, we’re unable to modify it, as services are reserved based on the original number of Travelers. However, we’re here to help and will do our best to find a suitable solution. Please reach out via our Online form, and one of our Travel Experts will review your request and

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Changes, cancellations & amendments

Can I replace a traveler in my booking with someone else?

Bookings are made with individual Traveler details and confirmed services, which means replacing a traveler isn't something we can guarantee. However, we understand that plans can change. If something unexpected comes up, please get in touch with us through our Online form. We'll review your req

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Changes, cancellations & amendments

How do refunds and travel credits work when a booking has multiple Travelers, and payments have been made with different credit cards?

When multiple Travelers and credit cards are used for a single booking, our refund and wallet credit process operates as follows: Refunds are issued in accordance with our terms and conditions, and they are typically refunded back to the same payment method that was originally used to make the booki

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Changes, cancellations & amendments