Trust & Safety Resource Center
Updated
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Travel safety & security tips:
How to avoid pickpockets & thieves
Your money & bank card
Internet safety & Security
Hotel safety & Security
Stay aware & trust your instincts
Make copies of important documents
How to avoid pickpockets & thieves:
Avoid large crowds & be aware of commotions:
Be aware of who's around you. Some thieves can even be so bold as to snatch something right out of your hands.
If you see a commotion, be on alert as they are often done to distract your attention while someone robs you.
Be vigital at all times - especially in large crowds such as tourist spots, packed public transportation, underground exit/entry turnstiles, train stations, or bus stops.
Never set your bag down unattended - always be in physical contact with your stuff.
Use a bluetooth tracker:
If you're prone to leaving things behind, or just want to be extra careful, consider tucking an AirTag or other Bluetooth tracking device into your bag or attaching one to your phone.
Avoid wearing flashy jewelry & try to blend in:
Leave your flashy, expensive jewelry at home - especially if you plan to travel to crowded areas! Don’t make yourself a target and invite trouble by wearing expensive, flashy jewelry.
Dress as the locals do, don't stop abruptly in the middle of busy streets to take photos, and even when you're lost try not to make it apparent. If you need to ask for directions or consult a map, step inside a shop or cafe to do so.
Use the right bag & secure it:
Cross-body bags are safer than shoulder or hand bags and can prevent people from grabbing your bag as they run or drive by. Invest in a proper travel bag with features such as slash-proof straps, RFID blockers, and locking zippers.
Don’t draw attention:
Try to blend in like a local with inconspicuous clothing that won’t draw attention. Be discreet when looking at maps and approach people carefully if you need to ask for directions.
Streamline your wallet:
Lost wallets are the leading cause of identity theft. Only carry the card(s) you plan to use on your trip and leave the rest of your cards at home. If you decide to bring more than one credit card, consider stashing the extra, along with account information and customer service numbers for the cards you have with you, in a hotel safe or other secure location.
Your money & bank card
Cash usage:
Avoid carrying large amounts of cash. Only take the amount you think you will need for the day and leave the rest locked up safely in your hotel. It's advisable to hide your cards and cash in two or three different places in order to improve your chances of still having something on hand in the event you do get robbed.
ATM usage:
Only use ATMs attached to banks as they are less likely to have been tampered with by scammers.Before inserting your card, check the ATM for potential skimmers and traps. If you notice anything crooked, loose, or damaged, then it could be a sign of a card-skimming device.Check the card slot for anything suspicious that may trap your card. If your card does get stuck, avoid using the machine, notify the bank and contact the local police immediately.
PIN codes:
Memorize your card PIN codes instead of writing them down. Block other’s view when entering your PIN code in the keypad to avoid “shoulder surfers” reading your number.
Internet safety & security
Public internet & wifi networks:
If you need to access the internet, then you’ll most likely do so using your smartphone. However, if for any reason you need to use a public computer terminal, then you should ensure that you use an incognito window, that the browser does not store your login information, and that you clear the browser’s history and log out when done.
We recommend that you use an eSIM on your mobile device while traveling.
Passwords & gadgets:
Don't reuse passwords or use the same password for different accounts and apps, you’re better off subscribing to a password manager app like 1Password. Enable two-factor authentication and facial recognition on any apps and sites that offer them.
It should go without saying but never write down your password or store them in your phone or laptop’s notes. The highest level of security is for you to memorize your passwords and codes.
Update your gadget software to the most recent version to ensure all security patches are applied and enable password protection. Minimize the time it takes for screen-lock to activate and be sure to turn on the “track my device” feature in the event it becomes lost or stolen.
Avoid oversharing online:
We all love sharing real-time updates with our friends and family on social media, but it’s risky because it advertises your absence from home. Wait until you after your trip to share updates about your adventures.
Hotel Safety & Security
Perform a room check:
Scan your room, Check behind curtains, under the bed and anywhere else to ensure it is safe.
Make sure that the phones work.
Check that there are carbon-monoxide detectors, fire alarms and fire extinguishers.
Check that all external doors, windows and bathrooms have functioning locks.
Check that the curtains work for privacy.
Check for any "odd-looking electronics" that might indicate there are hidden cameras. "Do not tamper with these," the department says.
Report any issues to the front desk immediately.
Latch and deadbolt to lock your door:
Using the latch and deadbolt adds two additional levels of protection and privacy. A deadbolt will stop any authorized key from accessing the room and the latch will stop an unbolted door from being immediately opened.
Additional tips:
Put the 'do not disturb' sign on the door.
Place a piece of paper or tissue over the peephole.
Put the washcloth in the deadbolt loop to close the gap.
For added security and peace of mind, you may want to consider investing in a portable. lightweight door stopper.
Know where the emergency exits are:
Familiarize yourself with the emergency exits, evacuation routes, and fire extinguishers. Use your phone and take a photo of the escape floor plan that is typically posted on the backside of your hotel room door. Take a walk along the route so you know where to go in case of an emergency.
Additional tips:
Check that the room’s fire alarm is working properly.
Check that the room is equipped with a working carbon monoxide detector. As not all hotels provide carbon monoxide detectors, you may want to consider bringing one with you on your trip.
Shut your curtains and lock your windows:
For added privacy and security, you should shut your curtains. It’s also advisable to check that the windows and sliding glass patio door are security locked.
Use the “do not disturb” door hanger:
Hang the “do not disturb” sign on your door to let housekeeping and others know that you’d don´t want to be bothered. If you need fresh towels, you typically request them from the front desk. Skip cleaning unless it's needed and be sure to secure your valuables in the hotel room’s safe.
Protect your room privacy:
To help keep your information private, tell the hotel staff your last name instead of your room number. This way, you can avoid letting perfect strangers in the lobby know your personal details. You can also use your last name when ordering rather than provide your room number.
Memorize your room number and hotel address and leave the key holder behind in your room. It’s another way to ensure your safety in the event you lose your key and card holder.
Stay aware & trust your instincts:
Trust your instincts. If something doesn’t feel right, then there’s probably a good reason.
Pay attention to your surroundings and what’s going on around you - especially if you’re visiting a crowded tourist spot, taking public transport, or exploring the city on your own. Would-be offenders often seek out people who are distracted or disengaged from their surroundings to target.
If you feel like you were followed into the hotel or outside to the parking deck, continue to monitor the situation. Stop by the desk for help or hit an extra button on the elevator to throw off anybody that may be watching the numbers from the lobby. When walking to your room, double-check down the hall to see who's behind you. It never hurts to make an extra effort.
Make Copies of Important Documents:
You should make hard and digital copies of your travel documents including your passport, visa, credit cards, and drivers license.
In the event that they’re stolen, having a copy available will help simplify the reporting and replacement process. Place the hard copies in your hotel safe and share digital copies with a relative or friend that is not traveling with you.