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On your trip, you will need spending money for some meals and some entrance fees that may not be included in your tour price. Beverages, optional excursions (if not already pre-purchased), gratuities, shopping, and incidental expenses. As a general guideline, aim to bring a variety of means to avo
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Trip preparation
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Investor relations
Use one of the following search options to help you find your perfect trip: On the top left-hand side, you'll find three dropdown filters. Destinations: Select a region you're interested in traveling to. Trip Style: You can filter by season, interest, family collection, or by group. Deals: Take a
Make a booking
A visa is official permission to enter, stay in, or leave a foreign country for a set period. Many countries require a visa in addition to a valid passport. Requirements vary depending on your nationality and destination. Please note that a visa does not guarantee entry. Immigration officials make
Travel documents
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
If you're experiencing issues, you're advised to first try and contact our local Travel Partner. If you still need further assistance, please contact our 24/7 In-trip assistance team.
If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. For web access: Open your web browser. Visit the Exoticc
My Account
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
If you have a specific destination in mind, you can use the search bar at the top center of the page. Provide your departure city Where you want to travel to The date when you would like to travel. Click on the magnifying glass or hit enter and we will find you the options available.
Share the wonder of travel by inviting a friend to book with Exoticca and earn travel credit when they make their first booking. Participating is easy: all you need is an Exoticca account! You can use your travel credit to save on your next getaway! Receive Exoticca travel credit for each new fr
Refer a friend
You’re automatically enrolled in Exoticca GO for free when you subscribe to our newsletter, create an account, or book your first tour. By joining, you’ll also be signed up for our newsletter. The program has two levels, based on how many bookings you complete. Subscribe here to join and receive
Exoticca GO
The most appropriate luggage for your trip can vary depending on your destination, travel duration, and personal preferences. Here are some general tips: Suitcase or Backpack: For most trips, a rolling suitcase or travel backpack is a good choice. Suitcases provide ease of rolling, while backpacks
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After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
Anyone over the age of 18 is more than welcome to book an extraordinary Exoticca experience! There's no restriction on the maximum age. However, you are encouraged to read the trip itinerary and decide if it’s suitable for your age, physical condition, and interests.
Yes, you can make a booking online or with the help of one of our Travel Experts. Book in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the prici
Traveler's App
In most places, you’ll be able to recharge your electronics at the hotel. We recommend you bring a travel adapter and an extra camera battery with you. For further details about a particular country, please check here.
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
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