Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
•
In-trip assistance
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. For local specific emergency contact information, please see here.
Health, safety, & security
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
Please click here to view our privacy policy.
Privacy policy
Please contact us using our online form.
Tourism boards
Investor relations
Partnerships
Simply log in and go to the “My Bookings” section. Next, go to the "Your Payment" section of the booking. Click on "Receipt", this will download a copy to your device.
Payments, Exoticca Wallet, & discounts
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Click here to download our digital assets such as logo files.
Press, Media, & PR
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
Please refer to your Trip Summary's "Quote Breakdown" section for further details.
Travel documents
Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. To see specific local emergency contact information, please use this link.
Trip preparation
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Exoticca was founded in Barcelona in 2013 and has grown into one of the world's leading online travel companies.
About Exoticca
Please click here to view our cookies policy.
Cookies policy
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
