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Press, Media, & PR
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
In the exceptional case where you find yourself denied entry by border/passport control, you're advised to call us so we can see how best to assist. Alternatively, you can seek guidance and assistance from local immigration and/or border control authorities. Please note that it is your responsib
In-trip assistance
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Health, safety, & security
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Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
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Investor relations
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Please immediately contact our 24/7 in-trip assistance team.
A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. Whether you need one depends on your nationality, the country you are transiting through, and the l
Travel documents
Yes, absolutely! To share your feedback, please do so via our online form.
Claims & complaints
We get it; sometimes things don't go as planned during your trip. If you find yourself in a situation where you can't make it to a major tourist attraction as scheduled, please reach out to our local Travel Partner and let them know what's going on. They may have suggestions for alternative activi
Excursions & activities
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Privacy policy
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. Please click here to view our Terms & Conditions.
Terms & Conditions
Yes, you can make a booking online or with the help of one of our Travel Experts. Book in 5 easy steps: Use the search bar and tell us where you're departing from, where you'd like to travel to, and what date you'd like to travel. Select the travel dates in the calendar, which also shows the prici
Traveler's App
Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents. For local specific emergency contact information, please see here.
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