Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Here are a few precautions you can take: Check that the web page from which you make the booking is legitimate and secure. Sometimes scammers use sophisticated sou plantation techniques (tips: No terms and conditions, no business address, SSL security certificate, poor web design, poor content of th
Knowledge Base Article
•
Trust & safety
Please submit your request using our online form.
Data subject request
In the unfortunate event of a stolen or lost passport, you should file a report with the local police or authorities. Next, please notify the local Travel Partner, who can further assist.
Health, safety, & security
Yes, you can bring your own wheelchair on the flight. Please use the online form and let us know about your wheelchair's specifications: Height, width, length Battery power type such as dry cell battery (WCBD), wet cell battery (WCBW), or if it doesn't have a battery If it's foldable This infor
Special needs
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
My Account
Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.
Payments, Exoticca Wallet, & discounts
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
Make a booking
You can book up to 9 Travelers in a single reservation. If you're interested in booking for a larger group, please complete the online form or call and speak with one of our Travel Experts. They will be delighted to assist you, provide information about our group discounts, and recommend the bes
Unfortunately, this is not currently possible due to local accommodation restrictions.
If you've been notified by your airline about a flight change, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Changes, cancellations & amendments
Please use our online form and let us know about your special meal request to suit your dietary restrictions. Our team will review your request and respond within 4 to 7 business days.
Please contact us using our online form.
Tourism boards
Absolutely! If you are the account holder, you have the flexibility to share all the booking information and updates with all the travelers included in the booking. This ensures that everyone is informed and up-to-date on the travel details.
Privacy policy
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
Press, Media, & PR
To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you
Travel documents
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
Yes, you can earn rewards on any trip you take! There are no blackout dates or restrictions on any of our itineraries.
Exoticca GO
Before you travel you can see information about your booking status, payments, currency converter, services, hotels, flights, itinerary, and the meet & greet details for your arrival at your destination.
Traveler's App
