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Cookies policy
If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
Health, safety, & security
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. Please click here to view our Terms & Conditions.
Terms & Conditions
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
Click here to download our brand guidelines.
Press, Media, & PR
An Invited Traveler is someone included in a booking but who didn’t make the reservation. The Account Holder (the person who booked the trip) can add them by entering their email address. Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl
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Privacy policy
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Claims & complaints
Level 1 Benefits: Knockout deals: Be the first to access promotions and discounts through Exoticca GO newsletters. Level 2 Benefits: All Level 1 benefits. Priority access to new trips and destinations sent straight to your inbox. Get exclusive discounts for future bookings, check out our current p
Exoticca GO
Our team of travel crafters carefully selects a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
Please immediately contact our 24/7 in-trip assistance team.
Yes, you can easily see the status of your trip and make a payment if needed through the Travelers' App.
Traveler's App
Use an eSIM When you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card. Use Your Mobile Provider The first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often r
Trip preparation
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, don't hesitate to contact our in-trip as
Please refer to your Trip Summary's "Quote Breakdown" section for further details.
Travel documents
No. They’ll only be able to see the specific booking they were invited to. Each invited traveler gets access only to that trip’s details.
