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Can I travel on any trip at any time and still get benefits?

Yes, you can earn rewards on any trip you take! ​ There are no blackout dates or restrictions on any of our itineraries.

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What do I need to do when I purchase a new trip to ensure Exoticca GO is included?

When you book a trip through your account, all the benefits of your Exoticca Go will be automatically applied. ​ You’ll also get an email confirming your Exoticca GO status after each booking.

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I've noticed that I have made duplicate bookings. What should I do in this situation?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and respond as soon as possible. ​

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Are trips physically demanding?

Some trips may be more physically demanding than others. ​ Our trips come in a variety of flavors, from leisurely cultural explorations to more active adventures. We've got something for everyone! ​ Each trip is categorized with a 'Physical Rating' that indicates its physical demands. We encourage y

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Where can I find Exoticca's Terms and Conditions?

We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. ​ ​Please click here to view our Terms & Conditions.

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Can I remove the flights from my booking and travel land-only?

Yes, we can certainly help with that! If you would prefer to arrange your own travel and join us just for the land portion of your trip, we can update your reservation to reflect a land-only package. ​ To accommodate this, we will set up a new booking for you that includes only the trip and land-bas

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Can I opt out of preplanned trip activities?

Yes, you’re free to opt out of any part of your scheduled activities. ​ If you decide to skip an activity while at your destination, please inform your local guide to help avoid delays for the rest of the group. ​ Please note that if you choose to opt out of any activity, you won’t be eligible for a

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Can I bring a child on my trip?

Yes, we offer a wide variety of family-friendly trips as part of our Family Collection. ​ You can explore these trips by filtering by Trip Style and selecting Family Collection on our website. ​ If you prefer, feel free to call and speak with one of our Travel Experts, who will be delighted to assis

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I have special dietary requirements. Can I request a specific meal?

Yes, special meals can be requested at the time of booking. These are subject to availability based on the airline and route, and we’re here to assist with forwarding your request. ​ You can complete the online form or, if you prefer, call and speak with one of our Travel Experts. They will be delig

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Can I depart from an airport not listed as an option on the trip?

Yes, that should be possible! Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Does the price shown include taxes / VAT?

Absolutely! The displayed price includes taxes and VAT. ​ Please note, however, that some trips may require payment of tips to be made at destinations. ​ You can find this information in the Trip Summary.

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In what situations does Exoticca’s Best Price Guarantee apply?

If you find the same trip for a lower price, our Best Price Guarantee is here to help. ​ Your claim will be approved if the offer you’ve found meets all the following: Same travel month (excluding peak travel dates and national holidays) Same number of travel days Same travel destination Same trip i

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The PNR code is not working. Can you please provide the correct code?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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How does Exoticca GO work?

You’re automatically enrolled in Exoticca GO for free when you subscribe to our newsletter, create an account, or book your first tour. By joining, you’ll also be signed up for our newsletter. ​ The program has two levels, based on how many bookings you complete. ​ Subscribe here to join and receive

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Can I use more than one credit card to make a payment?

Yes, absolutely! You can either pay online or call and speak with one of our Travel Experts who will be delighted to assist you.

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Can I change the airline for my booked flights?

Yes, of course! While your flights are secured as part of your confirmed package, we can certainly look into alternative options for you. ​ Your original trip arrangements will remain exactly as they are while we find your preferred flights. Since airline tickets are issued under specific fare rules

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How can I change my email address or telephone number?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Can each Traveler pay for their part of the trip separately?

If you're traveling with other people with whom you'd like to split the costs, please have the Account Holder call and speak with one of our Travel Experts.

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Do I need a transit visa?

A transit visa is a travel document that allows you to pass through a country on your way to another destination. Transit visas are usually valid for a short period and do not permit extended stays. ​ Whether you need one depends on your nationality, the country you are transiting through, and the l

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Can I take a pram/baby stroller?

Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. ​ As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o

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