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Frequently Asked Questions

(18)

What is a passport, and is it necessary for my trip?

A passport is an official government-issued document that serves as proof of your identity and nationality. It typically includes essential personal information, such as your name, date of birth, photograph, and place of birth. Passports are essential for international travel and are required for c

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Do I need to have a valid passport to travel?

Yes, you need a passport that is valid for at least six months after the scheduled return date to travel internationally.

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I need to renew my passport - can I still book?

Yes, of course! However, it's essential that your new passport will be ready before your travel dates. Please check the processing times for passport renewal in your country. Be proactive about renewing your passport to avoid any last-minute complications.Once you receive your new passport,

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My passport is damaged, can I still use it to travel?

A damaged passport is one which isn’t in a fit condition to be accepted as proof of identity. Damage can include:Indecipherable detailsThe laminate has lifted enough to allow the possibility of photo substitutionDiscoloration of the bio-data pageChemical or ink spillage on any pageMissing or detach

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How do I add my passport information to my booking?

You can easily add your passport information by following these steps:Log into your account on our website.Go to the "My Bookings" section.Click on "Your passport information".If you need further help, please call and speak with one of our Travel Experts, who will be delighted to

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My name has changed on my passport, what do I need to do?

To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry.If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before

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What is a visa?

A visa is a special permission granted to an individual to enter a foreign nation for a specific period of time. Many nations require individuals to be approved for travel within their borders. This is required in addition to a valid passport. Visa requirements vary based on the country or countrie

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Do I need a visa for an Exoticca trip?

Whether you need a visa for an Exoticca trip depends on your destination and nationality. Some countries require entry visas, while others may allow visa-free travel or provide visas on arrival.It's important to verify the visa requirements for your specific destination and ensure that your pa

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Do I need a transit visa?

A transit visa is a travel document allowing you to pass through a country while traveling to your destination.Transit visas are short-term. It’s important to contact an embassy or consulate before you travel to see if you need a transit visa.

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What travel documents do I need?

If you’re traveling internationally, you may need travel documents such as a passport, travel Visa, ETA, or ESTA. If you don't have the right documents, many countries will deny you entry. To help you avoid any added fees or delays, we recommend you obtain your travel documents well in advance

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When will I receive my travel documents after the booking?

Once you've made a booking with us and paid the deposit, you will receive your booking confirmation. We highly encourage you to download the Exoticca Traveler’s App (or go to the Exoticca website www.exoticca.com through your browser). Log in with the same email address you used during the boo

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When and how will I receive my travel documents?

Once you've made a booking with us and paid the deposit, you'll receive your booking confirmation. We highly encourage you to download the Exoticca Traveler’s App (or go to the Exoticca website www.exoticca.com through your browser). Log in with the same email address you used during the

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How do I get my boarding pass?

To obtain your boarding pass, please follow these steps:Access your Trip Summary, which includes your flight details.In the Flights section, you'll find your flight itinerary. You'll also see the ticket reference (PNR code), which is a 6-digit code. Use this code to manage your trip directly with th

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I need to request a copy of my Trip Summary.

To get a copy of your Trip Summary, please follow the steps below:Log in to your Exoticca account on the website.Select My BookingsGo to the section, "Download your travel documentation".You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on th

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I've noticed an error on my Trip Summary. What should I do?

If you notice any incorrect information associated with your booking (i.e.: misspelled name), please immediately call and speak with one of our Travel Experts, who will be delighted to assist you.

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Where can I find a breakdown of the pricing for my booking?

Please refer to your Trip Summary's "Quote Breakdown" section for further details.

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My middle name appears on my passport, but I don’t see it on my plane tickets or my vouchers?

Most airlines typically only require a passenger's first and last names for identification purposes. However, it’s not an issue to request that we also include your middle name. Please complete the online form. Our team will review your request and respond within 4 to 7 business days.

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Will an Exoticca representative be waiting for me upon arrival?

The vast majority of our trips include a pick-up service, where you’ll be greeted by an Exoticca representative. You'll receive a Trip Summary update email before departure with additional pick-up service information, including the meeting point and transport contact details.

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