Ground transportation

Frequently Asked Questions

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TC

What do I do if the transfer to the hotel or the transfer to the airport doesn't pick me up?

The first thing you need to do is check that you have the transfer confirmed and included in your documentation. Normally, the transfer is waiting for you after you pick up your luggage in the arrivals area.If you're unable to find your transfer/driver, you can contact our local Travel Partner

Knowledge Base Article

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Ground transportation

TC

Where is the "Arrival Meet-&-Greet" point?

In most cases, once you exit the baggage collection area into the airport arrivals hall, you will find your driver will be waiting. Please look for the person holding an Exoticca sign with your name on it. However, you are advised to please check your Trip Summary 3 days before departure for furthe

Knowledge Base Article

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Ground transportation