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Please immediately contact our 24/7 in-trip assistance team.
Knowledge Base Article
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In-trip assistance
If you're interested in making a booking for 10 or more people, please complete our online form. Our team will review your request and respond within 48 hours.
Groups
We’re on a journey to create a better, more sustainable future! At Exoticca, we take our environmental responsibilities seriously and are committed to: Reducing our carbon footprint: We strive to reduce the environmental impact of travel by promoting energy-efficient shared transportation options.
Environmental responsibility
Please click here to view our privacy policy.
Privacy policy
Please contact us using our online form.
Tourism boards
Partnerships
Click here to download our digital assets such as logo files.
Press, Media, & PR
TICO (Travel Industry Council of Ontario) is a provincial regulator that oversees travel businesses that physically operate from a customer-facing location in Ontario. Because Exoticca is a global online tour operator without a business office in Ontario, we fall outside TICO’s specific regulatory s
Travel memberships & certifications
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Cookies policy
All your Exoticca GO benefits are linked to your account, not the individual Traveler.
Exoticca GO
No limits! You can invite all Travelers on the booking, just make sure you have their permission to add their email addresses.
My Account
If you're experiencing an issue with any portion of your scheduled excursion/activity, you're advised to first try and contact our local Travel Partner. You can find their contact details on the Exoticca Traveler's App. If you still need further assistance, please call our in-trip assistance numbe
Excursions & activities
Please call and speak with one of our Travel Experts who will be delighted to assist you.
Once you submit your claim, our team will review it. If your claim is approved, the difference will be returned straight to your Exoticca Wallet in the form of travel credit. Your travel credit never expires and can be used towards any current or future booking.
Make a booking
Getting in touch with your local tour guide for assistance is super easy! We recommend that you download the WhatsApp App (if you haven’t already) prior to departure as it will allow you to contact our local travel partners and our in-trip assistance team via instant messages.
Local contact information
Exoticca is committed to providing extraordinary value. That's why our in-house experts developed SmartFare, a powerful engine that works behind the scenes to seek out and secure the lowest airfares and partner rates for your trip. That's how we can confidently offer you the best price on your trave
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
Yes, you can bring a pram or baby stroller when traveling. Most airlines allow you to check these items at the gate, and they will be returned to you upon arrival at your destination. As airline policies differ, we recommend that you either refer to the airline website or call and speak with one o
Special needs
