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Frequently Asked Questions

(10)
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What is my account?

When you book with Exoticca, our system automatically creates an account for you using the email address you provided. ​ You have two convenient options for accessing your account: If you're on a mobile device, download the Exoticca Traveler's App, enter your booking email, and watch for a Magic Lin

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My Account

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How do I log into my account?

If you're using a mobile device: Download the Exoticca Traveler's App when making your booking. Use the same email address you used to book your trip. You will receive a magic link via email, which will take you directly to your account. ​ ​ ​ For web access: Open your web browser. Visit the Exoticc

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My Account

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I can't remember my password to log into my account.

No worries! If you can't remember your password to access my account, follow these steps: Visit the Exoticca website. Click on "Forgot the password." You will receive an email with instructions on how to reset your password. Simply follow the provided link to create a new one. ​ You can also downloa

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My Account

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How can I change my email address or telephone number?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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My Account

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I discovered that I have a duplicate account. Could you please keep the one that has a booking?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and provide you with a quote within 4 to 7 business days.

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My Account

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Who is authorized to make changes to my booking?

Only the Account Holder who made the booking is authorized to make changes or modifications.

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My Account

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Why am I being asked to provide answers to security questions?

We follow industry-standard identification and verification procedures to protect your account and personal data.

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My Account

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What is a booking reference number, and how can I find mine?

A booking reference number is a unique identifier for your booking with Exoticca. ​ To find your booking reference number, you have two options: Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations: Go to "My Bookings" > "Nex

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My Account

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I've noticed that I have made duplicate bookings. What should I do in this situation?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. ​ Our team will review your request and respond within 4 to 7 business days. ​

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My Account

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How do I delete my account?

Please submit your request using our online form. ​ Once your request is received and processed, you will receive a confirmation email.

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My Account