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Frequently Asked Questions

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Airline contact information

Airline contact information and website links are listed in the panels below in alphabetical order.A Aegean AirlinesManage bookingLink General baggage informationLink Customer service website linkLink Contact numbers1-833-732-8158 (US) 1-833-673-6110 (CA) 34-900-802-376 (ES) 33-170-031323 (FR) 44-20

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Flights

Will I still earn frequent flyer miles when I book my flights through Exoticca?

Yes, you can use your frequent flyer miles. Please get in touch with our Travel Experts and provide your frequent flyer number (FFN) along with its expiration date. We'll be more than happy to assist you in adding those details to your flight.

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Flights

Am I guaranteed to earn miles on airfares purchased through Exoticca?

Yes, you'll still earn miles on airfares purchased through Exoticca. If you have membership numbers with the airline, such as a frequent flyer number (FFN) or other relevant details, you can provide them to us when making your booking. We will then add this information to your flight ticket, en

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Flights

What is "minimum connection time"?

The minimum connection time is the shortest time you need between connecting flights at an airport. Airlines and airports set this time to make sure you have enough time to switch from one flight to another, including security and immigration checks. The minimum connection time differs between airp

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Flights

When and how can I check-in online for my trip?

You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App.Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your b

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Flights

The PNR code is not working. Can you please provide the correct code?

Please call and speak with one of our Travel Experts who will be delighted to assist you.

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Flights

When should I arrive at the airport for check-in?

It's generally recommended to arrive at the airport well in advance of your flight's departure time to allow for check-in, security checks, and any unforeseen delays. For domestic flights, arriving at least 2 hours before your flight is usually sufficient. However, for international flights, you sh

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Flights

What should I do as the airline notified me that my flight has been cancelled?

In the event your airline notifies you about a canceled flight, please call us immediately so we can try and reschedule.

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Flights

Will I need to collect my luggage during the stopover?

During a stopover, you often need to collect and recheck your luggage due to Federal and Customs Regulations. This process involves retrieving your luggage to pass it through customs, ensuring no prohibited items enter the country. After clearing customs, you then recheck the luggage for the next pa

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Flights