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Exoticca
Assurance voyage

Assurance voyage

Frequently Asked Questions

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Do I need to purchase travel insurance?

We highly recommend purchasing travel insurance for your trip. Currently, we offer travel insurance for bookings made in Spain or France only. ​If you're booking from elsewhere, please consider arranging coverage independently for peace of mind during your travels.

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Travel insurance

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When and how will I receive the Ergo insurance contract?

Once your booking is confirmed, you will receive the Ergo contract in your Exoticca account.

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How can I find the Ergo insurance information before purchase?

During the booking process, you will be able to download the guarantees and conditions.

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Does the Ergo insurance coverage have any eligibility restrictions?

Customers over 70 years old are not covered for assistance in destination or repatriation on any Ergo products, and travelers must legally reside in the country related to the market where the booking has been purchased.

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I have several people traveling together on the same booking. Can I purchase the Ergo insurance policy for only 1 person?

Unfortunately, this is not possible at the moment. When you purchase the Ergo policy, it must cover everyone on the same booking.

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Can I add the Multi-Assistance package insurance to my booking after I have booked?

Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.

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