Incorrect reference or payment description: Ensure the provided reference number or payment details are included when initiating the transfer to match it with your booking.

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Bank transfer processing time: Allow a few business days for the transfer to be processed, the process time may vary depending on the banks involved.

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To confirm that we've received your bank transfer payment, please log into your Exoticca account and check the "Your Payment" section of the booking.

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Please note that, depending on your bank, it may take between 3 and 5 business days to receive your bank transfer.