Search over 300 FAQs below to help resolve any questions you may have.
Can't find what you're looking for?
Ask a question
Official
Accepted
Unanswered
Advanced Filters
Paying with ACH is quick and simple. Just follow these steps: Log in to your account on our website. Go to the “Payments” section under “My Bookings”. Select ACH as your payment method. Enter your bank details and billing address on the payment page. Accept our Terms & Conditions and Privacy Polic
Knowledge Base Article
•
Payments, Exoticca Wallet, & discounts
Invited Travelers can: View the trip details and download the itinerary Check travel requirements (visas, vaccines, restrictions) Add passport details or frequent flyer numbers Request meals, seats, baggage, or wheelchair assistance Make small name corrections They can’t: Change or cancel the book
My Account
We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.
Please immediately contact our 24/7 in-trip assistance team.
In-trip assistance
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
Health, safety, & security
In the exceptional case where you find yourself denied boarding, you're advised to call us immediately so we can see how best to assist. Please note that it is your responsibility to ensure that your travel documents are in order, including having a valid passport and all required visas.
Flights
In the event your luggage hasn't arrived, please do the following: Contact your driver to let them know you have arrived and inform them that you have to make a baggage claim. Your driver's number is provided on your Trip Summary, under the in-trip assistance section. Contact the airline and ask for
You can check the status of your ACH payment by reviewing your bank account's transaction history or online banking portal. The payment will appear as "pending" until it is confirmed, which usually takes 1-3 business days. As soon as the payment is confirmed, you’ll receive a payment confirmatio
Please submit your request using our online form.
Data subject request
Should you wish to share your feedback and/or suggestions, you may do so via our online form. Our team will review your feedback and/or suggestions and respond within 4 to 7 business days.
Feedback & suggestions
To refer a friend, log into your Exoticca account and find the referral code that you can share. To find your referral code/link: Go to ‘Refer a friend’ this can be found by selecting your name in the top right-hand corner. Select the ‘Share your code’ section. You then have the option to copy and
Refer a friend
Yes, your trip with Exoticca is ATOL-protected if flights are included. We hold an ATOL (Air Travel Organiser's License) certification, which means that in the unlikely event of supplier insolvency, your trip funds are safeguarded, and you will be brought back home or refunded as per ATOL regulation
We adhere to the Global Code of Ethics for Tourism and strive towards following the guidelines of ISO 26000. Employees: We do not employ children. We adhere to overtime regulations. We regularly conduct employee satisfaction surveys. We support employee representation. Customers: We monitor cust
Social responsibility
At Exoticca, we want everyone to feel comfortable and excited about their travels, and we're thrilled to have LGBTQIA+ Travelers as part of our community. When you plan your trip, it's important to be aware of local laws and customs in the places you'll visit. Some countries have laws that might n
Trip styles
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
Signing up is easy and free! Simply create an account to get started. As soon as you book your first trip, you’ll automatically begin receiving additional benefits. Subscribe here to join and receive weekly promotional deals, offers, and travel inspiration.
Exoticca GO
We endeavor to process claims within 7 business days or less, however, resolution times may be longer depending on the case particulars. Please rest assured that our team is working on resolving your claim as quickly as possible. Please do not submit another claim for the same reason, as this will
Claims & complaints
We offer group rates for 10 or more people traveling together on the same booking. If you're interested in making a booking for 10 or more people, please complete the online form. Our team will review your request and respond within 4 to 7 business days.
To avoid any issues or disruption to your travel plans, you're advised to have a valid passport with a minimum of six months before expiry. If you need to renew or obtain a new passport in the U.S.A., then you should do so at least 6 months in advance to ensure you receive your passport before you
Travel documents
