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Knowledge Base Article
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Cookies policy
Promoting sustainability is fundamental to Exoticca. From creating a great place for people to work to working with airlines that focus on reducing their emissions and waste. We promote eco-friendly travel options, such as energy-efficient shared transportation and accommodations, to reduce the envi
Corporate sustainability
If you've been a victim of theft during your trip, it's important to take the following steps: Contact local authorities: Immediately make a report to the local police or authorities. They can help document the theft and provide assistance. Notify your travel insurance provider: If you have travel i
Health, safety, & security
Being arrested or detained can be a distressing experience, and we want to ensure your safety and well-being. It's essential to take the following steps: Contact your embassy or consulate: Inform your country's embassy or consulate immediately. They can provide assistance, including connecting you
ACH payments offer several advantages over traditional bank transfers and credit cards: Lower cost: ACH payments typically have lower fees compared to credit cards and wire transfers. Increased security: ACH transactions use encrypted systems and bank verification, adding a layer of protection. Fast
Payments, Exoticca Wallet, & discounts
We recommend reviewing these Terms and Conditions before making a booking or traveling with us to ensure you are informed about our policies and guidelines. Please click here to view our Terms & Conditions.
Terms & Conditions
No, your Exoticca Wallet is private. Invited Travelers won’t see it, use it, or apply it to any payments.
My Account
You can typically find the relevant contact information on the official website of your country's government or through a simple online search. Many embassies and consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with
In-trip assistance
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Press, Media, & PR
An Invited Traveler is someone included in a booking but who didn’t make the reservation. The Account Holder (the person who booked the trip) can add them by entering their email address. Once added, the Invited Traveler can log in to their own Exoticca account to view the trip details and downl
Please click here to view our privacy policy.
Privacy policy
Yes, you can add it any time before the start of your trip. Please call and speak with one of our Travel Experts who will be delighted to assist you.
Please use our online form and let us know which activity you’d like to add. Our team will review your request and respond within 4 to 7 business days.
Changes, cancellations & amendments
You're advised to contact the airline directly and submit a claim. Alternatively, you may contact your travel insurance provider and check if they provide coverage.
Claims & complaints
To pay using a voucher or discount code for your trip, this must be applied at the time of booking by one of our Travel Experts. Booking with a Travel Expert: You can request that your Travel Expert applies the voucher or discount code from your Wallet to your booking at the time of reservation.
After you select your trip, add your departure city and the number of travelers in the search bar, then hit enter. A calendar will show you the available dates and rates for each trip.
Make a booking
Level 1 Benefits: Knockout deals: Be the first to access promotions and discounts through Exoticca GO newsletters. Level 2 Benefits: All Level 1 benefits. Priority access to new trips and destinations sent straight to your inbox. Get exclusive discounts for future bookings, check out our current p
Exoticca GO
Our team of travel crafters carefully selects a variety of hotels that meet Exoticca's exacting standards. It's generally not possible to change accommodation once confirmed, however, please don't hesitate to contact our in-trip assistance team for further assistance.
Hotels
Please immediately contact our 24/7 in-trip assistance team.
Yes, you can easily see the status of your trip and make a payment if needed through the Travelers' App.
Traveler's App
