‎Trip preparation

Hi there, welcome to Exoticca’s Help Centre!

Use our library of 300+ articles below to help resolve any questions you may have

Frequently Asked Questions

Airline contact information

Airline contact information and website links are listed in the panels below in alphabetical order.A Aegean AirlinesManage bookingLink General baggage informationLink Customer service website linkLink Contact numbers1-833-732-8158 (US) 1-833-673-6110 (CA) 34-900-802-376 (ES) 33-170-031323 (FR) 44-20

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Flights, luggage & seats

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How can I register with the "Smart Traveler Enrollment Program"?

The free Smart Traveler Enrollment Program (STEP) allows you to register with your destination's American Embassy or Consulate so that they can contact you in an emergency. Register Here.

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Trip preparation

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What is the most appropriate luggage to pack and bring for my trip?

The most appropriate luggage for your trip can vary depending on your destination, travel duration, and personal preferences. Here are some general tips:Suitcase or Backpack: For most trips, a rolling suitcase or travel backpack is a good choice. Suitcases provide ease of rolling, while backpacks o

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Trip preparation

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Do I need to purchase travel insurance?

We highly recommend purchasing travel insurance for your trip. Currently, we offer travel insurance for bookings made in Spain or France only. If you're booking from elsewhere, please consider arranging coverage independently for peace of mind during your travels.

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Trip preparation

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What clothing should I pack for my trip?

The clothing you should pack for your trip depends on various factors, including your destination, the season, the activities you plan to do, and your personal style. Here are some general guidelines: Research the Climate: Check the weather forecast for your destination during your travel dates. Th

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Trip preparation

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Will I be able to do any laundry during my trip?

Laundry facilities may be accessible during your trip, depending on your accommodation choices. Additionally, consider packing versatile, easy-to-wash clothing items to reduce the need for frequent laundry. For longer journeys, plan ahead and explore nearby laundromats or laundry services in the ar

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Trip preparation

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Local emergency contact information

To see specific local emergency contact information, select the panel displaying the country contact details in the panels below.A - B - C - D - EAlbaniaEmergency (general) 112Police 129Ambulance 127Fire department 128ArgentinaEmergency (general)911Police 911Ambulance911Fire department 100Tourist po

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Local contact information

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Will my credit cards or debit cards work overseas?

The usability of your credit or debit cards overseas largely depends on several factors:Card Network: Check if your cards are on internationally recognized networks like Visa, MasterCard, American Express, etc. Cards from such networks are generally accepted in many countries.Card Type: Ensure that

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Trip preparation

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Is tipping included and if not, how much should I budget?

When traveling with Exoticca, certain tips and gratuities are included in your tour package. There are, however, a few instances where individual tipping is welcome.Hotel services: It is customary to tip hotel staff for room service delivery if the charge has not already been added to the bill.You

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Trip preparation

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Are there western toilets available?

Western-style toilets are available in many tourist areas, hotels, and restaurants. However, in more rural or remote areas, you may encounter squat toilets. It's advisable to be prepared for both options, depending on your destination.Always keep in mind that encountering different toilet fac

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Trip preparation

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Will I be able to charge my electrical devices during my trip?

In most places, you’ll be able to recharge your electronics at the hotel. We recommend you bring a travel adapter and an extra camera battery with you.For further details about a particular country, please check here.

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Will my mobile work while traveling abroad?

Use an eSIMWhen you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card.Use Your Mobile ProviderThe first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often refer

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Trip preparation

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Will I have an internet connection during my trip?

Use an eSIMWhen you book an Exoticca trip, each traveler will be provided with a free 1 GB Kolet eSIM card.Use Your Mobile ProviderThe first thing to do is check with your mobile phone company if they offer any form of roaming as part of your package for the countries you are visiting – often refer

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Trip preparation

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How do I configure my Kolet eSIM?

The first thing you need to do is confirm that your device is eSIM compatible. You have three ways to check:Access the Kolet App. If you see the error screen, then your device is unfortunately not eSIM compatible. Search for your device here to see if it’s eSIM compatible.Check manually in your dev

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Trip preparation

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How do I contact my country's local Embassy and/or Consulate for assistance?

Many Embassies and Consulates provide an emergency contact number for citizens in need. We recommend saving this number on your phone or keeping it with your travel documents.To see specific local emergency contact information, please use this link.

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Trip preparation