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Exoticca

Promoted Articles (Mexico)

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Frequently Asked Questions

(7)
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What is the Travelers' App, and what are its features?

The Travelers' App is the best way to keep updated about your trip. ​Download the Exoticca Travelers' App on Google Play or Apple Store and log in using the email and password linked to your Exoticca account.​App features:Check the status of your trip. Check your flights and hotel details.

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Traveler's App

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When and how can I check-in online for my trip?

You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App.Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your b

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Flights, luggage & seats

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How do I add my passport information to my booking?

You can easily add your passport information by following these steps:Log into your account on our website.Go to the "My Bookings" section.Click on "Your passport information".If you need further help, please call and speak with one of our Travel Experts, who will be delighted to

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Travel documents

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When will my hotels be confirmed on my booking?

Your hotels will be confirmed 30 days before your scheduled departure date.​Once a hotel has been confirmed on your booking, your Trip Summary will be updated to reflect this with a 'Confirmed' status. You can access this information through your Exoticca account, either via our website or

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Hotels

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Can I add an additional activity to my trip?

Absolutely! To add extra activities to your tour package, please follow these steps:Log in to your Exoticca Account.Navigate to the "My Bookings" section.Look for the "Additional activities" option.You’ll need to make these additions at least 30 days before your departure to ensu

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Changes, cancellations & amendments

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Where can I find and download my Trip Summary?

To get a copy of your Trip Summary, please follow the steps below:Log in to your Exoticca account on the website.Select My BookingsGo to the section, "Download your travel documentation".You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on th

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Travel documents

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Can I use my Exoticca Wallet travel credit?

Absolutely! The Exoticca travel credit is a non-refundable virtual voucher that can be used on any trip published on our website.​If you wish to apply your travel credit (from your Exoticca Wallet) and the amount of the trip is less than the available credit, the difference will remain available in

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