Search over 300 FAQs below to help resolve any questions you may have.
We’re here to help every step of your journey. To make sure you reach the right team as quickly as possible, choose the contact option that matches your stage of travel. Before You Travel Chat options: Chat with us WhatsApp Facebook Messenger More than 30 days before departure Our online form is
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We understand that recent developments in parts of the Middle East may be causing concern for some Travelers. Our operations and safety teams are monitoring the situation closely and reviewing upcoming departures on a daily basis. The safety of our Travelers and Partners is our priority. This pa
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The Travelers' App is the best way to keep updated about your trip. Download the Exoticca Travelers' App on Google Play or Apple Store and log in using the email and password linked to your Exoticca account. App features: Check the status of your trip. Check your flights and hotel details. Check
Traveler's App
Many checked bags are typically limited to a total dimension of 62 inches (length + width + height). For example: 26" + 26" + 10" = 62", with a maximum weight of 50 lbs (23 kg). However, baggage size and weight allowances may vary by airline. Please note: Some regional flights may have lower weigh
Flights, luggage & seats
Absolutely! To add extra activities to your tour package, please follow these steps: Log in to your Exoticca Account. Navigate to the "My Bookings" section. Look for the "Additional activities" option. You’ll need to make these additions at least 30 days before your departure to ensure availability.
Changes, cancellations & amendments
You can easily add your passport information by following these steps: Log into your account on our website. Go to the "My Bookings" section. Click on "Your passport information". If you need further help, please call and speak with one of our Travel Experts, who will be delighted to assist you.
Travel documents
Absolutely! Your Exoticca travel credit can be applied to any of our trips. You can use your travel credit toward any trip available on Exoticca’s website. Travel credits may be issued for cancellations, price adjustments, or through special promotions. Some travel credits may be issued as non-refun
Make a booking
You can select from these different coverage options at the time you confirm your booking: Flex Coverage: This policy is available at an additional cost and offers flexibility to cancel or reschedule your trip up to 30 days before departure. Flex+ Coverage: This premium policy also comes at an addit
You can check in for your trip online, typically within 24 hours of your departure time. To do this, you'll need to visit the airline's website or use their mobile App. Once you're on the airline's platform, look for the 'Online Check-In' option and follow the prompts. You'll be asked to enter your
To get a copy of your Trip Summary, please follow the steps below: Log in to your Exoticca account on the website. Select My Bookings Go to the section, "Download your travel documentation". You can also access your Trip Summary through the Traveler's App. The Trip Summary displayed on the Traveler'
