Gestión de mi cuenta

Frequently Asked Questions

(6)

Why am I being asked to provide answers to security questions?

We follow industry-standard identification and verification procedures to protect your account and personal data.

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Account management

I discovered that I have a duplicate account. Could you please keep the one that has a booking?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and provide you with a quote within 4 to 7 business days.

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Account management

What is a booking reference number, and how can I find mine?

A booking reference number is a unique identifier for your booking with Exoticca. To find your booking reference number, you have two options:Option 1: When using a web browser to access your account, you can find the booking reference number in the following locations:Go to "My Bookings"

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Account management

Who is authorized to make changes to my booking?

Only the Account Holder who made the booking is authorized to make changes or modifications.

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Account management

I've noticed that I have made duplicate bookings. What should I do in this situation?

We're here to help! Please call and speak with one of our Travel Experts who will be delighted to assist you, or use our online form. Our team will review your request and respond within 4 to 7 business days.

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Changes, cancellations & amendments

How do I delete my account?

Please submit your request using our online form. Once your request is received and processed, you will receive a confirmation email.

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Account management